Easy Exchange — Because Trust Matters

We want every piece you wear to feel just right.

Our Promise

At La Lueur, we take great care in crafting and packaging each piece.
But if something doesn’t feel perfect when it arrives — we’ll make it right, gently and easily.

Eligibility & Timeframe

• Exchanges can be requested within 7 days of delivery.

• The item must be unused, unworn, and in its original packaging (including pouch, cards, and box).

• We currently offer exchange or store credit — refunds are not available at this time.

How to Request an Exchange

1. Contact Us: Email us at care@bylalueur.com or message us on Instagram @bylalueur.

2. Share Details: Include your order number and reason for exchange.

3. Our Team Responds: You’ll receive confirmation and return instructions within 24 hours.

4. Ship the Item: Pack it securely; once received, we’ll process your replacement or credit within 2 business days.

Exchange Options

• Different Design — Choose any other piece of equal or higher value.

• Store Credit — Receive a credit code (valid for 90 days) to decide later.

• Replacement — If your item arrived damaged, we’ll replace it immediately.

A Few Gentle Notes

• For hygiene reasons, earrings can only be exchanged if unused and sealed.

• Custom or sale pieces are not eligible for exchange.

• Shipping costs for exchange returns are borne by the customer unless the item was damaged or incorrect.

Our Intention

Because jewellery is deeply personal, we want every experience — even an exchange — to feel effortless, kind, and reassuring.

If you ever feel uncertain, just reach out. We’ll handle it with care.

Because trust is part of every glow.