Product Care & Authenticity Policy

Product Care & Authenticity Policy

Last updated: November 2, 2025

At La Lueur, each piece is a small work of art — designed with meaning, finished by hand, and made to be worn softly for years to come.
This page outlines how to care for your jewellery and how we uphold the authenticity of every piece that carries our name.

🌸 Craftsmanship & Authenticity

  • Every La Lueur piece is hand-finished by skilled artisans.

  • We use high-quality brass or mixed alloy bases, polished in gold, silver, or rhodium tones depending on design.

  • Each design passes through multiple quality-check stages — from stone setting to final polish — before reaching you.

  • All products are exclusive to La Lueur and sold only through our official stores and verified marketplaces:

If you find a piece sold elsewhere under our name, please contact care@bylalueur.com to help us verify authenticity.

💍 Jewellery Care Guidelines

To preserve the glow and finish of your jewellery:

  • Avoid contact with water, perfume, lotion, or hairspray.

  • Remove your jewellery before sleeping, exercising, or bathing.

  • Store pieces in their La Lueur velvet pouch or box to protect against scratches and moisture.

  • Clean gently using a soft, dry cloth — avoid abrasive cleaners or polishing solutions.

  • Keep away from extreme humidity or direct sunlight for long periods.

Following these simple rituals will help your pieces retain their original sheen and detailing.

🪞 Polish & Natural Wear

Our pieces feature premium gold, silver, or rhodium polish finishes that develop a natural patina over time.
This is a normal characteristic of hand-finished jewellery and part of its quiet charm.

To keep your piece radiant for longer:

  • Wipe after each wear to remove natural oils.

  • Store individually in the pouch or box.

  • For frequently worn items, professional re-polishing can restore shine after extended use.

🎁 Packaging & After-Care

Every order arrives gift-ready — carefully wrapped in our signature box and pouch.
If you need a replacement pouch or after-care advice, our team will be happy to help:
Email: care@bylalueur.com

⚖️ Authenticity & Warranty

  • Each La Lueur piece is guaranteed authentic and covered by a 30-day craftsmanship warranty against manufacturing defects.

  • This warranty does not cover damage due to misuse, accidental breakage, or natural polish fading over time.

  • To initiate a claim, contact us with your order number and photos of the issue within 30 days of delivery.

📞 Contact

La Lueur (operated by Wichtig Waren Ltd)
Company Reg No. 15371090
Email: care@bylalueur.com
WhatsApp: +44 7916 370310
Address: East Brook Hall, Leeds Road, Little Germany, Apartment 9, Bradford, ENG BD1 5AE, United Kingdom

Because true beauty lasts when it’s cared for with love.